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Javier Eduardo Trujillo Lopez

  • 34 years old

Contact

Professional Status

Employed
Available

About Me

Electronic Engineering, Software Engineering Specialist, Experienced in Cellular/Telephony Systems, Contact Center Operations, Design and Implementation of Integrative and Custom Applications; solid knowledge of C Sharp, Linux OS, Web implementations, Python and Java ME Development.
Committed to work and ability to design and implement technological solutions according to the business needs. Experience in working with multidisciplinary, creative teams, goal-oriented and quality standards, efficiency and profitability.

Experience

RPA Architect

Everis
Since October 2018
  • RPA Senior Architect
  • Code Review
  • Process Analytics
  • Data Infrastructure​

New Technology Developer Engineer

Digitex Internacional
October 2014 to October 2018
  • Telecommunications Management that includes the administration and support of Equipment, Protocols and Security.
  • Availability and Security Management, which include the elaboration of policies and mechanisms for regulatory compliance with current Security standards
  • Management of Specialized Applications (DPA, Desktop and Process Analytics), which covers the support, guarantee, modifications and updates of Content Management Integration software, Registry of Information and Specialized Call Center Software.
  • Administration Management and Database Support.
  • Leadership, Coordination and Follow-up on the Execution of Projects.
  • Specialist in Specialized Products, which includes TTS software, Cryptography and Nuance Speech Spectrometry System.
  • Design and Management of Automation Tools as DPA Verint for Contact Center in Customer Service Processes
  • Implementation of Automation Projects with UiPath for the management of Samsung Front
  • Design and Implementation of Autonomous Management Systems / Creation / Update of PQR Petitions for First and Second Instance Contact Center

Solutions Developer

Enghouse Interactive
November 2013 to October 2014
  • Review current system presenting ideas to improve the system, including cost proposals
  • Work closely with Pre-sales and Professional staff to support services, understand and design custom applications
  • Producing detailed specifications and develop the program based on this specifications
  • Product Testing
  • Development of training manuals for users
  • Experience in the current capabilities of hardware and software
  • Design, deliver and document a certification program for SDK training

Support Engineer

Enghouse Interactive
June 2010 to November 2013
  • Support Engineer for the Caribbean and Latinamerica Area, focus on Problem Solving over the Presence Suite (Windows Applicative) and OpenGate (Asterisk Fork) used in commercial environments for customers with a number of post over 200 sales agents.
  • Remote and Local Unix/Linux tools
  • Professional use of Windows and Unix OS
  • Direct Communication with Technical Customers
  • Help Desk

Field Service Engineer

Claro
March 2008 to November 2009
  • Field Engineer for the implementation of Cellular Backbones
  • Troubleshooting
  • 3G Technology Implementation

Education

UiPath RPA Foundation Training and Examination

UiPath - Robotic Process Automation
Since November 2017

Certification Number 1-9-15453-1511141626

Automation Essentials

Automtion Academy by WorkFusion
Since February 2018

Certification Number 11247985

PMP Training

Diplomata Consultores
2016

Software Engineering Specialist

Universidad Autonoma de Manizales
June 2011 to July 2013

Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyze and design databases within an application area, working individually or coordinating database development as part of a team

Asterisk Training

Universidad Autonoma de Manizales
2012

Basic & Advance Course for Linux

Universidad Autonoma de Manizales
2012

Basic & Advance Course for Avaya

Universidad Autonoma de Manizales
2012

This course provides training on how to perform basic administration functions using Avaya Communication Manager. The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager.

Java ME Development

People Contact S.A.S. - Alcaldia de Manizales
2012

Electronic Engineer

Universidad de Ibagué
2003 to 2008

Skills

  • English
  • Spanish
  • VoIP
  • Software Development
  • Project Management
  • Telecommunications
  • Software Engineering
  • Software Integration
  • MySQL
  • C#
  • JavaScript
  • CSS
  • xHTML
  • Linux Operating System
  • Windows Server
  • Cloud Architecture
  • Java
  • Unix
  • XML
  • .NET Framework
  • Python
  • SQL Server
  • UiPath
  • Workfusion
  • Automation Anywhere
  • Team Leadership
  • Team Player
  • DPA
  • Asterisk
  • BTS Operation
  • Process Analytics
  • Voice Biometrics
  • Process Analysis
  • Nuance Platform
  • Amazon AWS

Interests

  • Open Source Development
  • Asterisk-ES
  • Python Professionals
  • Swift
  • iOS Development